FAQ

Q: Where are you located?

We are in Yorktown, Virginia.

Q: There is a problem with my order or delivery!

Please contact us here. Contacting us via our email link will be fastest with response times less than an hour during normal business hours.

Q: Is there a warranty on my parts?

Warranties vary, unless a specified warranty time is stated in the items description. Most items will be warrantied from defect for 60 days from date of delivery.

Q: Is there a core charge for any parts you sale?

All of the items we sale are new, not refurbished or rebuilt. There will never be a core needed for anything we sale.

Q: Do you accept returns and exchanges?

Yes, We have a 60 day return/exchange policy. Please see our Returns page for more information.


Shipping

Q: What shipping options are available?

For domestic customers we offer free standard shipping (2-5) days, we offer expedited services for an extra cost as well. You can add items to your cart to review the shipping options and cost. Currently we do not offer any guaranteed next day air services.

For international customers we offer USPS shipping (6-14 days) or FedEx shipping (3-6 days). You can add items to your cart to review the shipping options and cost.

Q: Shipping to HI, AK, and PR

Currently we do not offer shipping to HI, AK or PR.

Q: When will my order ship?

Orders placed by 3PM EST Mon-Fri will usually ship the same business day.

Q: How long will it take for my order to arrive?

East Coast 1-3 Days, Midwest 2-4 Days, West Coast 3-5 Days, These are estimated arrival dates for our standard free shipping service. You will have the ability to select a faster shipping service if desired at checkout. Currently we do not offer any guaranteed next day air services.